Cyber-crimes in India (Lokniti-CSDS Survey) (GS paper III – Science and Technology, GS paper II – Polity and governance)
Introduction (Context)
Cybercrime has become one of the most critical and pressing concerns across India over the past couple of years, with Delhi being the hotspot. According to Lokniti-CSDS Survey, Delhi residents have lost over ₹700 crore in 2024 to cybercrime. Despite the intensity and seriousness of the issue, structural gaps continue to exist.
What are cyber-crimes?
Cybercrime refers to criminal activities that utilize computers and networks as either the primary tools or the targets. These illegal acts can be driven by a variety of motives, including financial gain, political agendas, or personal revenge.
Some common cyber-crimes are:
- Stalking: Cyber stalking is use of the Internet or other electronic means to stalk someone
- Hacking: “Hacking” is a crime, which entails cracking systems and gaining unauthorized access to the data stored in them.
- Phishing: Phishing refers to the receipt of unsought emails by customers of financial institutions, asked them to enter their username, password or other personal information to access their account for some reason.
- Squatting: Cyber-squatting is the act of registering a famous domain name and then selling it for a fortune.
- Software Piracy: It is an illegal reproduction and distribution of software for business or personal use. This is considered to be a type of infringement of copy right and a violation of a license agreement.
- Cyber pornography: This would include pornographic websites; pornographic magazines produced using computers (to publish and print the material) and the Internet (to download and transmit pornographic pictures, photos, writings etc).
- Sale of illegal articles: This would include sale of narcotics, weapons and wildlife etc., by posting information on websites, auction websites, and bulletin boards.
- Cyber-terrorism: Cyber-terrorism is the adaptation of terrorism to computer resources, whose purpose is to cause fear in its victims by attacking electronic resources.
- Cyber Defamation: This occurs when defamation takes place with the help of computers and / or the Internet. E.g. someone publishes defamatory matter about someone on a website or sends e-mails containing defamatory information to all of that person’s friends.
Data according to Lokniti-CSDS Survey (data mainly covers Delhi)
- There is high General Awareness about digital frauds, over 90% aware of traditional cyber fraud methods.
- Awareness drops for newer scams like ‘digital arrest’, known to only 61% of respondents.
- Only 42% knew of the national cybercrime helpline (1930), with even fewer being aware of cyber police stations (25%) or the reporting website (30%). This reveals a gap between awareness and digital reporting literacy.
- Awareness of more concrete initiatives like the Cyber Swachhta Kendra was low (19%).
- Only 21% victims report cybercrime due to mistrust, lack of awareness, or procedural difficulties.
- 48% victims dissatisfied with complaint resolution processes.
- 70% of victims never recovered lost money; only 17% recovered full amounts.
- Majority learn about cybercrime through social media or acquaintances rather than banks or government campaigns.
- High-income respondents are far more likely to adopt comprehensive security measures, including antivirus software (73%) and two-step authentication (75%), compared to just 20% and 31% in low-income groups respectively.
Impact of Cyber-crime
- Financial Losses: Cybercrimes like online scams, phishing, and ransomware attacks can lead to significant financial losses for individuals. According to the report, 27% victims in Delhi lost ₹10,001–₹50,000, and 14% lost over ₹50,000.
- Data Breaches and Identity Theft: Individuals are increasingly vulnerable to data breaches where their personal information is stolen and used for fraudulent activities.
- Emotional Distress: Cyberbullying, online harassment, and stalking can cause severe emotional and psychological harm.
- Disruptions to Operations: Cyberattacks can disrupt business operations, leading to downtime, loss of productivity, and potential legal and regulatory challenges.
- Intellectual Property Theft: Businesses face the risk of cybercriminals stealing valuable intellectual property, impacting their competitive edge.
- Threats to Critical Infrastructure: Cyberattacks on critical infrastructure, such as power grids, transportation systems, and financial institutions, can have serious consequences for national security and public safety.
- Trust Deficit: Erodes public trust in digital banking and government systems.
Challenges in Monitoring Cyber Crimes
- Server Location and Laws of Different Countries makes it difficult to track the culprits.
- Inadequate cyber police staffing and training.
- Outdated investigation tools in many states.
- Digital illiteracy and socio-economic divide in access to cyber safety tools.
- Use of phones/whatsapp to send and receive messages, concerns the government because the communications sent via such devices and applications are encrypted and could not be monitored and consequently hinders the country’s efforts to fight terrorism and crime.
Steps Taken by Government to Strengthen Cybercrime Mechanism
- Indian Cyber Crime Coordination Centre (I4C) set up under MHA for comprehensive handling of cybercrime.
- Seven Joint Cyber Coordination Teams (JCCTs) formed in cybercrime hotspots to enhance inter-state coordination.
- National Cyber Forensic Laboratory (Investigation) established in Delhi to assist state police in cyber forensic analysis; helped in ~10,200 cases so far.
- National Cyber Crime Reporting Portal (cybercrime.gov.in) launched for public reporting, with focus on crimes against women and children.
- Citizen Financial Cyber Fraud Reporting System operational with Helpline 1930; saved ₹2400+ crore in 7.6 lakh complaints.
- CyTrain MOOC platform developed for online training of police and judicial officers; over 96,000 officers registered and 71,000 certificates issued.
- SIM/IMEI Blocking: Over 5.8 lakh SIM cards and 1.08 lakh IMEIs blocked to curb cyber frauds.
- Cyber Hygiene Training provided to 6800 govt officials and 35,000 NCC cadets
- Under CCPWC Scheme, ₹131.6 crore allocated to states for capacity building, setting up cyber forensic labs, and training LEAs, prosecutors, and judges. Labs set up in 33 States/UTs and 24,600+ personnel trained.
- National Cyber Forensic Laboratory (Evidence) established in Hyderabad to support evidence analysis under IT and Evidence Acts.
- Awareness Initiatives include: SMS alerts, social media (Cyber Dost), radio campaigns, MyGov promotions, etc.
Conclusion
The Lokniti-CSDS survey paints a revealing portrait of Delhi’s cyber landscape, one marked by high awareness but low institutional trust, significant under-reporting, and stark socio-demographic disparities.
Thus, bridging the gaps in awareness, reporting, institutional support, and technological preparedness is critical to ensuring safe and inclusive digital growth.
Mains Practice Question
Q Cybercrime is an inevitable consequence of digitalisation. Critically analyse India’s preparedness to deal with cyber threats and suggest measures to strengthen cyber security architecture. (250 words, 15 marks)